Questions & answers about the corona outbreak

To help protect guests, members and staff, the Swedish Tourist Association carefully monitors the development of the coronavirus, Covid-19. Here you will find frequently asked questions and this page is constantly updated.

This page was last updated on 29 April 2020

Are STF’s accommodations open as usual?

Most of STF’s accommodations that should be open this time of year remain open.


Can I cancel or change my booking due to coronavirus?

The Swedish Tourist Association closely monitors the development of coronavirus to help protect guests, members and employees. If you as a guest, based on the current circumstances, decide to cancel your stay, STF’s generous cancellation policy applies, as confirmed at the time of booking. The cancellation policy for your specific booking can be found in your booking confirmation. Please log into “My Booking” with the login details from your confirmation email if you are considering cancelling your stay.

If you added cancellation coverage via STF at the time of booking, you can cancel according to the regular policy. A valid medical certification must be provided, even if you belong to a high-risk group. Without cancellation coverage, STF cannot refund your cancellation on the basis of illness or being part of a high-risk group. We would recommend that you contact your insurance company for possible compensation.

View our policy for cancelling or changing bookings due to coronavirus.


Has STF changed the cancellation policy due to the coronavirus outbreak?

The Swedish Tourist Association always has a generous cancellation policy, allowing you as a guest to cancel your stay free of charge relatively close to the arrival date. The ongoing coronavirus outbreak presents an economic crisis for the entire hospitality industry and STF’s accommodations are currently facing major challenges. That is why we have chosen not to change our regular cancellation policy, as it would worsen the difficult situation for STF’s accommodations.


I booked through a booking channel other than STF’s website, e.g. Booking.com. Which cancellation policy applies?

If you booked through an online travel agency such as Booking.com or Expedia, their terms and conditions apply. Please contact the relevant booking channel for information on their cancellation policy.


Am I covered if I bought cancellation insurance when booking?

If you added STF’s cancellation insurance at the time of booking, you can cancel your stay according to our regular policy. A valid medical certification must be provided, even if you belong to a coronavirus high-risk group. Without cancellation coverage, STF can not refund your cancellation on the basis of illness or being part of a high-risk group. We would recommend that you contact your insurance company for possible compensation.


Why should I pay my STF membership fee if I am not travelling in the near future?

STF is one of Sweden’s largest non-profit member organizations and our work is mainly financed through accommodations and membership fees. Presently, the income from STF’s accommodations is almost non-existent. Despite this, STF’s accommodations, local chapters and non-profit patrons continue to allow people to experience a rich outdoor life, making nature and culture accessible to everyone, every day. At the moment their work is perhaps more important than ever, as many are longing for the great outdoors.

Right now we have to do everything we can to prevent STF, our 135-year-old organization, from being hit too hard. We want to continue to enable people to discover Sweden. For this to happen, our accommodations are essential. Non-profit patrons are essential in their work guiding us to new discoveries. And people who come and stay with us are essential. Right now you are vital as a member!


I have booked a stay but cannot get to Sweden because the border is closed. Can I cancel?

If you live in a country where local authorities have implemented a travel ban on departure or entry in response to the coronavirus, we recommend that you contact your insurance company for possible compensation.


What happens if I feel ill?

We follow guidance from the Swedish Public Health Agency to safeguard the health of our guests and staff. We urge people to take extra care, be responsible and ensure hand hygiene and cleanliness. If you need to cancel your stay, please read our policy for cancelling or changing bookings due to coronavirus.

If you are a guest at an STF accommodation and start experiencing symptoms indicating that you may have coronavirus (such as fever, muscle and joint pain, headache and dry cough), inform the staff, if possible without leaving your room.


What are STF doing to protect guests and staff from the coronavirus outbreak?

– We follow guidance from the Swedish Public Health Agency and the Ministry of Foreign Affairs (UD).
– All STF’s accommodations, local chapters and staff have been given information about Covid-19, along with instructions and directions.
– We act according to routines that have been established, which will apply in the event of a case of Covid-19 at any of our accommodations.
– Hygiene and cleanliness are always a priority to us. We have now further strengthened our routines for cleaning, washing and hygiene.
– Increased focus on hand hygiene.
– Regular disinfection of frequently used surfaces such as door handles, reception desk, bathrooms/showers, guest kitchens, light switches, elevator buttons and other places that guests use regularly.
– Hand disinfection is often available to guests in public areas.
– We have established routines in case of illnesses among employees.


Who is affected by the ban on travel to Sweden?

From 19 March, following advice from the European Council and European Commission, the Swedish government has temporarily banned non-essential travelling to Sweden. The entry ban does not include travelling from another EU country to Sweden. Please read more about the ban on travel to Sweden, including a list of affected countries.

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