This page was last updated on January 5, 2021
Are STF's accommodations open as usual?
Most of STF’s accommodations that should be open this time of year remain open, and have implemented a large number of adaptations based on the general guidelines of the Public Health Agency of Sweden in order to make it possible to welcome you in a safe manner.
Can I cancel or change my booking due to coronavirus?
If you decide to cancel your stay, STF's normal cancellation policy applies, as confirmed at the time of booking. The cancellation policy for your specific booking can be found in your booking confirmation. Please log into “My Booking” with the login details from your confirmation email if you are considering cancelling your stay.
If you added cancellation coverage via STF at the time of booking, you can cancel according to the regular policy. A valid medical certification must be provided, even if you belong to a high-risk group. Without cancellation coverage, STF cannot refund your cancellation on the basis of illness or being part of a high-risk group. We would recommend that you contact your insurance company for possible compensation.
Am I covered if I bought cancellation insurance when booking?
If you added STF’s cancellation insurance at the time of booking, you can cancel your stay according to our regular policy. A valid medical certification must be provided, even if you belong to a coronavirus high-risk group. Without cancellation coverage, STF can not refund your cancellation on the basis of illness or being part of a high-risk group. We would recommend that you contact your insurance company for possible compensation.
I booked through a booking channel other than STF's website, e.g. Booking.com. Which cancellation policy applies?
If you booked through an online travel agency such as Booking.com or Expedia, their terms and conditions apply. Please contact the relevant booking channel for information on their cancellation policy.
I have booked a stay but cannot get to Sweden because the border is closed. Can I cancel?
If you live in a country where local authorities have implemented a travel ban on departure or entry in response to the coronavirus, we recommend that you contact your insurance company for possible compensation.
What happens if I feel ill?
We follow the general guidelines from the Swedish Public Health Agency to safeguard the health of our guests and staff. We urge people to take extra care, be responsible and ensure hand hygiene and cleanliness. If you need to cancel your stay, please read about our flexible booking conditions here.
If you are a guest at an STF accommodation and start experiencing symptoms indicating that you may have coronavirus (such as fever, muscle and joint pain, headache and dry cough), inform the staff, if possible without leaving your room.
What are STF doing to protect guests and staff from the coronavirus outbreak?
– We are adhering to regulations and general guidelines issued by the Public Health Agency.
– All STF accommodation facilities, local branches and staff have received information about Covid-19 with instructions, suggestions and guidelines regarding how to reduce the risk of contagion.
– Hygiene and cleanliness is always a high priority. We have now reinforced our procedures for housekeeping, cleaning and hygiene with additional focus on hand hygiene.
– Regular disinfection of frequently used surfaces such as doorhandles, reception desks, shared toilets/showers, guest kitchens, light switches and lift buttons and other surfaces regularly used by a large number of guests.
– Hand sanitiser is often available to our guests in the common areas.
– We act in accordance with established procedures that apply in the event that cases of Covid-19 are discovered at any of our accommodation facilities, among both employees and guests.
– If you are experiencing symptoms that may suggest you have been infected by coronavirus (e.g. fever, muscle and joint pain, headache and a dry cough) notify the staff, if possible without leaving your room.
Who is affected by the ban on travel to Sweden?
From 19 March, following advice from the European Council and European Commission, the Swedish government has temporarily banned non-essential travelling to Sweden. The entry ban does not include travelling from another EU country to Sweden. Please read more about the ban on travel to Sweden, including a list of affected countries.