Can I cancel or change my booking due to coronavirus?The Swedish Tourist Association closely monitors the development of coronavirus to help protect guests, members and employees. If you as a guest, based on the current circumstances, decide to cancel your stay, STF's generous cancellation policy applies, as confirmed at the time of booking. The cancellation policy for your specific booking can be found in your booking confirmation. Please log into “My Booking” with the login details from your confirmation email if you are considering cancelling your stay.
If you added cancellation coverage via STF at the time of booking, you can cancel according to the regular policy. A valid medical certification must be provided, even if you belong to a high-risk group. Without cancellation coverage, STF cannot refund your cancellation on the basis of illness or being part of a high-risk group. We would recommend that you contact your insurance company for possible compensation.
View our policy for cancelling or changing bookings due to coronavirus.