Many people are calling us right now and we therefore have longer waiting times than normal. You will find information from STF about coronavirus here. STF, just like many others, is affected by the corona crisis. Learn more how to help.

I booked through a booking channel other than STF's website, e.g. Which cancellation policy applies?

If you booked through an online travel agency such as or Expedia, their terms and conditions apply. Please contact the relevant booking channel for information on their cancellation policy.

Saying goodbye to a loyal companion can be difficult...

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