- How We Handle Your Personal InformationGENERAL
• Are guests/customers of ours
• Are members of STF
• Visit our homepage and/or platforms in social media
• Use our applications
• Have signed up to any of our newsletters
• Take part in competitions, marketing activities or customer surveys
• Attend any of our camps, courses or seminars
• In any other way communicate with us, e.g., via STF Customer Service
• Are STF franchisees
We want the personal information that we handle to be stored and processed in a safe and secure manner, and in accordance with GDPR, the new data protection legislation.
In order for you to become familiar with how we handle your personal data, it is important that you read this text. If you have any questions about how your personal information is handled, you are welcome to contact us. You will find our contact information at the bottom.
WHAT IS PERSONAL INFORMATION?
Every kind of information that directly or indirectly can be connected to you is considered personal information. Even images (photographs) and sound recordings of individuals can be considered personal information, even if no names are mentioned. Encrypted information and various types of electronic identities, e.g., IP numbers, are considered to be personal information if they can be connected to physical persons.
HOW DOES STF HANDLE PERSONAL INFORMATION?
We only handle your personal information when we have legal grounds to do so. You can read more about our assessment of legal grounds in STF’s overall policy for the handling of personal information. Primarily, we handle personal information in order to fulfil our obligations toward you as a member, guest, franchisee and/or in order to carry out other commitments toward you. Our foundation is that we do not handle more personal information than is necessary for the purpose at hand, and we always strive to use the information that is least sensitive in terms of personal privacy.
Your personal information is processed using modern information technology, and we use such information at times for e.g., analysis, segmentation, profiling, marketing and direct marketing both digitally and by mail. Some personal information may be stored beyond the boundaries of the EU.
HOW LONG DOES STF SAVE MY PERSONAL INFORMATION?
We only save your personal information as long as we deem that it is necessary in order to fulfil the purpose it served when we gathered it, or as long as we must save them according to law. After that your information is erased, or alternatively the identifying features are removed from your personal information so that it can no longer be connected to you. We have internal routines to ensure this.
DOES STF DIVULGE MY PERSONAL INFORMATION TO ANYONE ELSE?
Our point of departure is not to divulge your personal information to third parties unless it is necessary to do so in order to fulfil our contractual or legal obligations. In those cases, in which we divulge personal information to third parties, we prepare a confidentiality agreement/representation contract, as well as ensure that personal information is handled in a secure manner.
HOW DOES STF PROTECT MY PERSONAL INFORMATION?
Your privacy is important to us here at STF and that is why we focus on security. We take measures to protect your personal information and we work continually with information security. Here at STF, we have guidelines on how we send your information in a secure manner, and we have routines to ensure that those working within STF only have access to the information they need in order to do their jobs. We are continually updating our systems, so we can log events and archive data without searchability when your personal information must be stored for protracted period, for example according to the Swedish Accounting Act.
Once your personal information has been registered in a registry, you automatically obtain certain rights. In brief this means that as a registered person, you must be able to get information about when and how your personal information is being handled, and you have a right to verify your information. Therefore, you have inter alia the right in certain cases to have your information corrected, deleted and blocked, as well as to receive an excerpt of your registered personal information. These rights apply in accordance with the data protection legislation. If you would like to exercise any of your rights, contact us via our customer service or by e-mail (see contact details below).
• Access to your personal information. You are entitled to receive a confirmation that we are handling your personal information and to receive an excerpt of what information we handle. You have a right to receive excerpts once in every 12-month period.
• Request correction. You have the right to have incorrect information corrected.
• Request deletion. Under some circumstances, you have the right to have your information removed.
• Objection to handling pursuant to our legitimate interest and objection to handling for direct marketing purposes. You have the right to object to how we handle your personal information or to have such handling limited
To find out more about the data protection legislation and your rights, you can read more here:
If you feel that our handling of your personal information is not being done in accordance with the data protection legislation, we would like you kindly contact us. You are also entitled to complain to the Swedish Data Inspection Board, which is a supervisory authority.
HOW DO I REFUSE DIRECT MARKETING?
STF can use your e-mail address for direct marketing purposes. If you do not want us to use your e-mail address for direct marketing, you are welcome to get in touch with us and we will implement an ad block for your information and your information will be deregistered from the dispatch list. Please note that the newsletter is also considered to be direct marketing.
Svenska Turistföreningen 802003-5955 and Svenska Turistföreningen STF AB 556415-4259 are the parties responsible for the handling of your personal information. If you would like to receive more information about how your personal information is handled or if you would like to exercise your rights, please contact us at:
STF Customer Service
Box 172 51
104 62 Stockholm
Telephone: +46-8 463 21 00
In order for us to be able to handle your request in the best manner, we would like you to state:
Matter at hand
Personal ID no and a copy of your ID document
If your matter concerns an extract from the register, the extract will be sent to your registered address within 4 to 6 weeks.
STF’s overall policy for the handling of personal information can be found here.