Flexible booking conditions
When you book on our website you will always be given flexible booking conditions.
Booking of accommodation
Booking of accommodation can be cancelled with a full refund up to 7 days before arrival, alternatively until 18:00 on the day before arrival. The entire booking including extras such as meals, linen set and departure cleaning are covered by the same booking conditions. You will find the conditions for your selected accommodation under “Terms and conditions” when you get to the shopping cart in the booking flow.
Booking conditions mountain stations
When booking the following mountain stations, you can cancel with a full refund up to 7 days before arrival: Abisko, Kebnekaise, Saltoluokta, Grövelsjön, Storulvån, Sylarna, Blåhammaren, Grövelsjön and Ritsem.
Booking conditions mountain cabins
When booking one of STF’s mountain cabins, you can cancel with a full refund until 18.00 the day before arrival.
Booking conditions packages and activities
When booking packages and activities, special conditions apply. You can usually cancel with a full refund 7, 14 or 30 days before arrival. You will find the terms for your specific package or activity under “Terms and Conditions” when you get to the shopping cart in the booking flow.
Confirmed bookings
For bookings that are already made, the conditions can be found in your confirmation e-mail. You can cancel your booking by logging in to ”My booking” and entering your login details provided in the confirmation e-mail.
Changes
You can change your booking before the booking conditions come into force. Please contact our Booking Department via +46 10 190 23 60 (Monday-Friday) or e-mail bokningen@stfturist.se. Changing the number of people and/or arrival or departure dates is considered a cancellation. In these cases, we need to make a completely new booking, which is done at the current price. Any price difference may be added. Please note that your change is not final until you have received a written confirmation from us.
Changes to bookings cost SEK 300 per booking (except when you add extras to your booking). Kindly have your confirmation code and credit/debit card handy when you contact us. Provided that your cancellation policy allows it, you can also change your booking yourself by canceling via ”My booking” and make a new booking, then no fee will be added.
Complete general conditions
Please note that the above conditions apply to individual bookings (not group bookings) made on svenskaturistforeningen.se or STF’ booking service by email or telephone.
Our complete general conditions can be found here
