FAQ

If you’ve downloaded your digital membership card in the app, it will work even without an internet connection. You can also log in to My Pages on our website to download the card as an image to your phone or print it before your trip.

You’ll find your membership number in the welcome letter sent to your email when you became a member or renewed your membership.

Read our STFs terms and general conditions here.

If you already have the app and recently renewed your membership, the app will automatically update the information. If it does not, you might have an older version of the app. Please make sure to update to the latest version. Get more information and download the app.

Cancellations can be made by logging into your booking. Log in by entering your e-mail address and password, which can be found in your booking confirmation. Cancellation via email is not accepted.

Change your booking by contacting STF Booking service: +46-10 190 23 60,  Monday-Friday or e-mail bokningen@stfturist.se

Please note that your change is not final until you have received a written confirmation from STF.

Changes to bookings cost SEK 300 per booking. Kindly have your booking number and credit/debit card handy. If you modify your arrival or departure date, this will be considered a cancellation.

Terms and conditions for specific accommodations can be found in your booking confirmation. Find our terms and conditions here.

You can only become a member through our website. If you’ve booked your accommodation at the member rate, please make sure you’re a member and that you’ve downloaded your digital membership card in the app or via My Pages on our website before arriving at the accommodation. If you arrive at a place without internet connection and want to stay at the member rate without yet being a member, we trust that you will become a member as soon as you regain internet access.

The terms & conditions may differ depending on how you booked. If you book here on our website, these rules apply. You find the terms & conditions for your specific booking in the booking process before you confirm & pay your reservation.

If  you make your reservation by telephone or email directly with the chosen accommodation, other terms of cancellation may apply.

At most of our accommodations you can cancel your reservation until no later than 18.00 the day before arrival (no later than 7 days before arrival applies for some accommodations), then no refund will be made. The same terms & conditions applies if you booked the same day as arrival day and then do not check in at the accommodation. The booking becomes binding if it is made on the day of arrival. If the accommodation has incurred expenses related to your specific booking , you are required to also pay these. Variations may occur, but the accommodation will notify you when making the reservation.

For cancellation of activities and other products, different cancellation rules apply depending on the product, so check the terms & conditions for the specific product. Gift certificates, memberships and discounted offers are non refundable.

If you can’t log in, it may be because you need to update the app to the latest version. Once the app is updated, log in using your email address.

If you haven’t linked your email address to your membership before, you’ll need to do that as well. Just follow the instructions in the app.

Download the STF app and download your digital membership card to your smartphone. You can also download it via My Pages on our website. It’s also fine to use the welcome letter you received by post or in Kivra as proof of membership.

The STF membership is personal and everyone in the party (16 and older) need to be a member in order to stay at a member rate. Everyone in the same household pay a maximum of SEK 600. The family price is valid for a maximum of two adults or senior members with an unlimited number of youth members. Children under the age of 16 will stay at a member rate when travelling with a STF-member.

In many of our accommodations you can use a sleeping bag, provided you have a sheet and pillowcase with you. The host decides whether to allow this or not. Please contact the accommodation in advance to make be sure of what rules apply.

At our mountain stations and mountain cabins, we recommend that you bring your own bed sheet and pillowcase (at mountain stations these can also be rented on site) in addition to a sleeping bag, travel sheet or duvet cover. For your own hygiene and safety, you should be able to cover all your bedding.

There is usually an additional fee.

It is possible to cook in the guest kitchens that are available at all accommodations. However, some STF hotels do not have guest kitchens. To ensure that the hotel you want to stay at has a guest kitchen, please read the description for your chosen hotel. The guest kitchen is equipped so that you can cook and eat your food. You share the kitchen and dining area with other guests.

Many of our accommodations have rooms with shower and toilet, as well as rooms where you share facilities with other guests. You will find information about the room types on each accommodations webpage. Our hotels always offer rooms with private shower and toilet.

Many hostels have dog/pet friendly rooms and you can find this information on their websites (under “Facilities and Services”). Some hostels charge extra for the pet’s accommodation. Pets are welcome free of charge at STF’s mountain stations and mountain cabins, however these rooms are subject to availability.

Go to our map to discover all our accomodations.

Under “Accommodation” you can click “Change” and choose which service you want, in this case “Pets allowed”. Then you will see the accommodations that welcome pets.

At some accommodations you pay extra for your pet’s overnight stay, contact the accommodation directly if “pet friendly” rooms are not available while booking online.

At our mountain stations, you and your dog can stay in a private or shared pet-friendly room for an additional fee (service dogs are exempt from this fee). Our mountain cabins also have designated dog rooms that can be booked in advance by selecting the dog option when making your reservation. The surcharge is mandatory for those who wish to bring their dog. Only one person in the party is guaranteed a spot with their dog in the room; the remaining people in the group may be placed in another part of the accommodation. As the room may accommodate multiple dogs, it’s important that your dog is accustomed to being around other dogs in close quarters.

These rooms are limited in number, so it’s important to book a dog/pet-friendly room in advance. When booking online, it will indicate whether these specific rooms are available. If no dog/pet-friendly rooms are available, please try another date or accommodation.

At most of our accommodations, you can pay using the most common debit and credit cards, Swish, or cash. In some cases, the facilities are entirely cash-free or lack the option for card and Swish payments. Therefore, we recommend contacting your accommodation prior to your trip to find out which payment methods are available. Find your accommodation here.

Large parts of the mountain regions lack mobile connectivity, which means we cannot always offer card or Swish payments in STF mountain cabins. See payment options here.

At most of four accommodations you have the option of staying in your own room. If you choose a bed in a dormitory, you should expect to share the room with other guests. At our mountain stations, all our dormitory beds can be booked. As far as possible we try to accommodate different parties in different rooms, but you are not guaranteed your own room unless you have made a booking. If you don’t want to share a room with other guests, we recommend that you make your booking for those dates or accommodations where single occupancy is available. At our mountain cabins beds can only be booked in a multi-bed room, where you will usually share the room with others.

How to book at the discounted rate:

• Register with DNT at hyttebestilling.dnt.no (open in new tab). Click “Log in” at the top right corner.
• Once registered, book your stay on the same page while logged in. You can then add the campaign code under “Add discount code” in the section “Your cabin trip” after selecting accommodation.
• You’ll find the discount code on My Pages when logged in as a member.

STF has ended its collaboration with Hostelling International (HI), which means that the STF membership no longer provides discounts at HI accommodations abroad. If you plan to stay at HI accommodations, you can purchase a membership directly through HI (opens in new tab). 

If you have an HI membership and want to book an STF accommodation in Sweden at the member price, you will need an STF membership instead. Becoming a member is easy – just sign up on this page.

We do recommend that you always pre-book your accommodation with us.

At our mountain stations, you can also book and pay for your accommodation on arrival, subject to availability. However, we can not guarantee a bed if you have not pre-booked. In an emergency we always offer roof over your head. All beds in our common rooms can be pre-booked. As far as possible we try to accommodate different parties in different rooms, but you are not guaranteed your own room unless you have made a booking. If you don’t want to share a room with other guests, we recommend that you make your booking for those dates or accommodations where single occupancy is available.

We also recommend our guests to pre-book accommodation in our mountain cabins. Bookings and repayments must be made for the specific date and cabin. Click here to make an online booking. The number of beds available for pre-booking is limited and depends on the type of cabin/area, so they may be fully booked. When you pre-book your stay, you will receive a special discounted advance price, and you are guaranteed a bed as long as you arrive at the cabin no later than 18:00. Later arrivals are guaranteed an unspecified bed. You must be able to show your booking confirmation to the cabin host on arrival, either printed or digital. If you do not have the opportunity to make an advance booking, you can still pay on arrival. In that case you will be given an unspecified bed, which could mean a floor bed in the mountain cabin or a different indoor space. Unspecified beds are normally allocated after 18:00.

Kindly note that tent sites and day visits are not available for pre-booking and that service fees must be paid to the cabin host on arrival.

Read more about  staying in our mountain cabins and staying at our mountain stations.

The terms & conditions may differ depending on how you booked. If you book here on our website, these rules apply. You find the terms & conditions for your specific booking in the booking process before you confirm & pay your reservation.

If  you make your reservation by telephone or email directly with the chosen accommodation, other terms of cancellation may apply.

At most of our accommodations you can cancel your reservation until no later than 18.00 the day before arrival (no later than 7 days before arrival applies for some accommodations), then no refund will be made. The same terms & conditions applies if you booked the same day as arrival day and then do not check in at the accommodation. The booking becomes binding if it is made on the day of arrival. If the accommodation has incurred expenses related to your specific booking , you are required to also pay these. Variations may occur, but the accommodation will notify you when making the reservation.

For cancellation of activities and other products, different cancellation rules apply depending on the product, so check the terms & conditions for the specific product. Gift certificates, memberships and discounted offers are non refundable.

Cancellation, or change of booking, can be carried out by telephone to STF Customer Service +46 8 463 2270, Monday-Friday 9.00 am-4.00 pm CET (not public holidays).

Cancellation or change of booking for a mountain-based booking can be carried out by telephone to STF Mountain Booking +46 10 190 2360, Monday-Friday 9.00 am-12.00 pm (october-december) and 9.00 am – 2 pm (january – september) CET and Saturday-Sunday 9.00 am-3.00 pm (not public holidays).

All cancellations and change of booking are subject to our terms and conditions. For cancellation outside these hours, always contact the accommodation directly.

STF has no membership for children under the age of 16. However, children travelling with a STF-member stay at a member rate. If you are between 16 and 25 years old, you can become a youth member in order to stay at a member rate.

The STF membership is personal and everyone in the party (16 and older) need to be a member in order to stay at a member rate. Everyone in the same household pay a maximum of SEK 600. The family price is valid for a maximum of two adults or senior members with an unlimited number of youth members. Children under the age of 16 will stay at a member rate when travelling with a STF-member.

Log in to My Pages using your email address and then follow the instructions to link it to your membership. You can also contact Member Service.

To receive the member discount on train tickets, you need to log in as a member here. The booking process for obtaining the member discount varies depending on whether you are booking with SJ, Snälltåget, or Norrtåg. Once you have logged in as a member, you find clear instructions, terms and conditions.

Your email address serves as your unique ID and is used to verify your identity when logging in to the STF app and My Pages. We introduced this more secure login method in connection with updates and improvements to My Pages on our website.

As a member you will always stay with a discount when booking through our booking channels. These are:

STF webpage
STF Member service
STF accommodations

If you book through another channel you will not receive the membership discount.

You don’t have to be a member to stay at STF’s accomodations, but it does make it cheaper to stay with us. The price for lodging you see at our web is the price for members. If you are not a member you can choose to pay an addition to price before you complete the booking. You can also become a member after you have completed the booking. You will show your membership card when you check in at the accommodation.  Read more about our membership.

As a member of Den Norska Turistforening, you receive a discount at a selection of the Swedish Tourist Association’s cabins and mountain stations.

The discount applies to the following accommodations: STF Storulvån, STF Sylarna, STF Blåhammaren, STF Helags and STF Grövelsjön, as well as STF Anaris, STF Fältjägaren, STF Lunndörren, STF Stensdalen and STF Vålåstugan. The discount is SEK 100 per night for adults and SEK 50 per night for children at selected STF accommodations.

Read more about the discount here (opens in new tab). The information is in Swedish.

See the website of your chosen accommodation for any child offers. Find accommodation on map

Your membership number has previously been used to log in to the STF app and on our website. We have now updated our login method – you now log in using your email address instead. If you do not have an email address registered you can log in using your membership number and then connect your e-mail address to your membership. Log in to My Pages.

Of course!  You can become a member here. 

STF members receive a discount at a selection of DNT cabins, primarily in the Jämtland/Trondheim region.

See the selected cabins here.

Download the app “STF” and you can easily download your membership card to your smartphone.

If you do not have access to a smartphone, contact STF Member service.

Download on AppStore (opens in new tab)

Download on Google Play (opens in new tab)

Only household combinations that qualify for the family membership rate are registered as one household in our system. For example, if you are two senior members, you do not qualify for the family rate and will therefore be handled as two individual members. As a result, each of you will receive a separate invoice and a separate copy of the magazine. If you wish, one of you can choose not to receive the magazine by logging in to My Pages on our website. You can also contact Membership Services and they’ll be happy to help.

You can only become a member through our website. If you’ve booked your accommodation at the member rate, please make sure you’re a member and that you’ve downloaded your digital membership card in the app or via My Pages on our website before arriving at the accommodation. If you arrive at a place without internet connection and want to stay at the member rate without yet being a member, we trust that you will become a member as soon as you regain internet access.

Download the STF app and download your digital membership card to your smartphone. You can also download it via My Pages on our website. It’s also fine to use the welcome letter you received by post or in Kivra as proof of membership.

If you already have the app and recently renewed your membership, the app will automatically update the information. If it does not, you might have an older version of the app. Please make sure to update to the latest version. Get more information and download the app.

STF has ended its collaboration with Hostelling International (HI), which means that the STF membership no longer provides discounts at HI accommodations abroad. If you plan to stay at HI accommodations, you can purchase a membership directly through HI (opens in new tab). 

If you have an HI membership and want to book an STF accommodation in Sweden at the member price, you will need an STF membership instead. Becoming a member is easy – just sign up on this page.

If you’re already a member and others living at the same address would also like to join, you can contact our membership service and they’ll help you get the discounted family rate. If you’re not yet a member, you can sign up on our website, My Pages, and add the members of your household when registering. Please note that children under 16 don’t need a membership of their own.

Membership is valid for 12 months from the date of payment.

On My Pages you can access your membership discounts with partners such as SJ and Outnorth. You can also download your digital membership card and renew your membership when it’s time. You’ll be able to see if any family members are linked to your membership and join a local chapter.

We aim to minimize the number of physical mailings and have seen that many members prefer digital communication via email, Kivra, or our app. Therefore, we no longer send out a paper membership card. Instead, members can access their digital membership card by logging in to our app or to My Pages on our website.

Your digital membership card is available under My Pages after logging in to the website. If you have an active membership, your card will be accessible and can be downloaded as an image to your phone or computer.

At our mountain stations and mountain cabins adult, senior and youth members receive a SEK 100 discount per person per night. Children (5-15 years) receive a SEK 50 discount per person per night when travelling with a STF-member.

At our other ackommodations adult, senior and youth members receive a SEK 50 discount per person per night. Children (5-15 years) receive a SEK 25 discount per person per night when travelling with a STF-member.

Join STF in 2 minutes here!

We regularly update our membership register via addressandring.se (opens in new tab) If you notify your address change there, you do not need to change your address with us as well. We will receive the update and update the membership register before your move. If you do not use addressändring.se and want to ensure that our register is updated before your move, you can notify us of the change by logging in as a member, were you can also update your e-mail address.

Start by checking your spam folder — the email may have ended up there. Have you possibly registered a different email address with us than the one you’re currently trying to log in with? If neither of these is the issue, please contact Membership Services so they can help look into it.

If you can’t log in, it may be because you need to update the app to the latest version. Once the app is updated, log in using your email address.

If you haven’t linked your email address to your membership before, you’ll need to do that as well. Just follow the instructions in the app.

To add family members to your membership and access the family price, or to make changes to your household setup, please contact our Membership Services.

On STF’s website, you can log in as a member. Then you can access your member benefits, change address and email address.. The member login can be found here. You log in with your membership number and postal code.

Many international members were frustrated about the extra postage fee they paid for receiving a magazine in Swedish. Therefore we now only offer international members the opportunity to read Turist digitally.

Yes. Two adult members or one adult and one senior member pay the family price. The family price for the membership is valid for a maximum of two adults or senior members living in the same household as well as all youth members in the household. Two senior members in the same household will not reach the maximum family price of SEK 550 and pay SEK 450.

If you’ve downloaded your digital membership card in the app, it will work even without an internet connection. You can also log in to My Pages on our website to download the card as an image to your phone or print it before your trip.

We have introduced a more secure login on the website and in the app. Your email address now serves as your unique ID and is used to verify that it is you logging in.

You’ll find your membership number in the welcome letter sent to your email when you became a member or renewed your membership.

If you wish to end your membership with STF, please contact STF Member service. You can also not pay the bill and we will end your membership automatically.

If you are a group of more than 10 persons you can make a group enquiry that can be found on the accommodations webpage here on the website.

Reimbursements of amounts paid will be made to your credit card within 3-7 days.

At STF accommodations, children stay free of charge until the year they become two years old. This applies as long as they do not occupy a bed of their own.

If you added STF’s cancellation insurance at the time of booking a guided tour or a package, you can cancel your stay according to our regular policy. Cancellation coverage applies in case of illness or serious incident and only in connection with the presentation of a doctor’s certificate. It applies only in the event of serious incident, acute illness or death occurring to you or to someone in your immediate family. Immediate family refers to a spouse/registered partner, cohabitant, child, parent or grandparent. You need to cancel the trip as soon as possible once you realise that you are not able to travel. The accommodation needs to be informed no later than 15.00 on the day of arrival. Without cancellation coverage, STF can not refund your cancellation on the basis of illness or being part of a high-risk group. We would recommend that you contact your insurance company for possible compensation.

Not all STF accommodations are available for online booking, but we are continuously working to make more options bookable on our website. If no booking options appear, it may be due to one of the following reasons below. If you’re still having trouble finding accommodation, feel free to contact us or the accommodation directly.

• The accommodation may be fully booked.
• Not all rooms and beds may be available for online booking – contact the accommodation directly to check for additional availability.
• The accommodation may be closed on the date you have selected.
• Online booking is not possible after 6:00 PM on the day before arrival.
• During peak season, some accommodations may have fixed arrival and departure days, such as Saturday, Sunday, or Thursday.
• If you’re booking for a larger group, try searching for multiple rooms with two guests in each.

Cancellations can be made by logging into your booking. Log in by entering your e-mail address and password, which can be found in your booking confirmation. Cancellation via email is not accepted.

Change your booking by contacting STF Booking service: +46-10 190 23 60,  Monday-Friday or e-mail bokningen@stfturist.se

Please note that your change is not final until you have received a written confirmation from STF.

Changes to bookings cost SEK 300 per booking. Kindly have your booking number and credit/debit card handy. If you modify your arrival or departure date, this will be considered a cancellation.

Terms and conditions for specific accommodations can be found in your booking confirmation. Find our terms and conditions here.

Read our STFs terms and general conditions here.

If you booked through an online travel agency such as Booking.com or Expedia, their terms and conditions apply. Please contact the relevant booking channel for information on their cancellation policy.

Maps of the mountains are available for purchase at Kartbutiken.se or from good bookshops. At our mountain stations you can buy maps of the surrounding area.

Yes, of course! Make short trips of a varied nature so that they don’t get tired. It can take half a day before they’ve finished playing beside a stream – so take it slowly. A good idea with young children is to have a base (tent or mountain cabin) from which to make trips, so you don’t have to carry too much.

Absolutely not. There are plenty of ways to enjoy Swedish mountain life without great hardship. Many people enjoy just walking or skiing in the vicinity of the mountain station or mountain cabin. Those planning to make longer excursions will, of course, feel better if they’re not completely out of shape.

No. There’s relatively good coverage in the vicinity of the mountain stations, but don’t count on being contactable at all times. The further into the mountains you venture, the worse the coverage becomes.

Yes, but only in emergencies. There is a safety room in some mountain cabins and mountain stations without any road connection.

Yes – there’s nothing better! The water should be running and clear. You can even drink the lake water in the mountains.

At most of our accommodations, you can pay using the most common debit and credit cards, Swish, or cash. In some cases, the facilities are entirely cash-free or lack the option for card and Swish payments. Therefore, we recommend contacting your accommodation prior to your trip to find out which payment methods are available. Find your accommodation here.

Large parts of the mountain regions lack mobile connectivity, which means we cannot always offer card or Swish payments in STF mountain cabins. See payment options here.

Read the timetables for the boats in the mountains here and other information.

Yes. STF’s mountain stations and most mountain cabins have a good range of provisions for sale. Read more about our mountain shops, explore their selection and where they are situated.

Jämtland’s mountains (Jämtlandsfjällen), for example the so-called Jämtland Triangle (Storulvån, Sylarna, Blåhammaren), is suitable for beginners.

Yes, but parts of it is very rocky.

Yes, you can. If you choose to camp by one of STF’s mountain cabins or mountain stations there’s a service charge, for which you get access to the services the cabin or station provides. Read more about our tent and service fees.

The Nature Conservation Authority is responsible for the public pathway system. In Norrland’s county they’re maintained by the county’s administration committee (länsstyrelse). Upkeep of local pathways is the responsibility of a local-authority leader.

You go first to Kebnekaise’s mountain station, 19 km from Nikkaluokta, a bus journey from Kiruna. Then you spend the night at the mountain station and set out with the STF guide to reach the summit. You ought to allow a couple of extra days – depending on the weather it might not be possible to make the trip some days. The hike to the summit is tough, but most people can make it with moderate effort.

No, you may not. It is, however, possible to purchase a fishing permit for a large number of lakes and stretches of water. Several of our mountain stations and mountain cabins sell these fishing permits. A county’s administrative committee (länsstyrelse) has information about its permitted waters.

We recommend our guests to pre-book accommodation in our mountain cabins. Bookings and repayments must be made for the specific date and cabin. Book your stay in the mountain cabins online. The number of beds available for pre-booking is limited and depends on the type of cabin/area, so they may be fully booked. When you pre-book your stay, you will receive a special discounted advance price, and you are guaranteed a bed as long as you arrive at the cabin no later than 18:00. Later arrivals are guaranteed an unspecified bed. You must be able to show your booking confirmation to the cabin host on arrival, either printed or digital. If you do not have the opportunity to make an advance booking, you can still pay on arrival. In that case you will be given an unspecified bed, which could mean a floor bed in the mountain cabin or a different indoor space. Unspecified beds are normally allocated after 18:00.

Kindly note that tent sites and day visits are not available for pre-booking and that service fees must be paid to the cabin host on arrival.

Read more about staying in our mountain cabins.

The season starts at midsummer and continues into September. High season is between about 20 July and 10 August. There are a lot of people in the cabins then, and in some places it can get a bit crowded. Winter season begins at New Year. Most mountain stations, however, open in February and remain open until the beginning of May. Mountain cabins open in late February/early March and are open until the beginning of May.

Here, you can find information about Swedish Avalanche forecasts (opens in new tab).

Yes. According to the Rights of Public Access dogs must be kept on a leash from 1 March-20 August. Animal life is at its most sensitive to disturbance just then from even the most peaceful pet dog. Outside these times you must keep close watch over your dog, so that it doesn’t scare the wildlife. Special rules apply, according to the Nature Conservation Act, when taking your dog into a national park area. These rules can be found on the website for the respective county’s administration committee (länsstyrelse).

Dogs are welcome free of charge at STF’s mountain stations. Keep in mind that there are only a limited number of rooms allowed for pets/dogs, so it is important that you book these in advance. When you book online you will see if these specific rooms are available or not. If no rooms allowed for pets/dog are available, please try another date or accommodation.

Read more about hiking with dogs here.

Our mountain cabins are located in scenic locations 10-25 km from each other, which is just a day trip for most people. Read more about our mountain cabins and look at a map to get an idea of how far it is between the specific cabins you want to visit.

In the cabin you will find a payment slip that you can take home and use to pay for your stay. You can also pay the money into the BankGiro account BG 5313-0225. With the payment you should include your name, which cabin you stayed at, and the date of your stay.

More information about payment at mountain cabins

In the very far north of Sweden, north of the Arctic Circle. At Nuolja in Abisko you can see the midnight sun between 27 May and 18 July.

No. STF doesn’t run distance learning courses any longer. The Mountain Safety Council has brought out a standard course for guides. You can find these at the website www.fjallsaker.nu. You’ll also find there the Council’s contact details, for advice on who currently runs courses.

It is true that there are mosquitoes, but no more than you will find in the archipelago of Stockholm or in the woods in Skåne. There are more mosquitoes in late spring/early summer, in mountain birch forests and near bog areas. Later in the summer there are few mosquitoes – sometimes none! Up on the mountain where the wind almost always blows, there are next to no mosquitoes.

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The photographer who took a photograph owns the rights to it, and thus the photographs here may not be used without permission.

You find all information on our privacy policy here. Information includes STF’s privacy policy and data protection policy, as well as your rights in relation to these.