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STF Customer Service

How can we help?

Here you can get help with matters that concern your membership of STF. We are also happy to help with advice about activities and accommodation, and to help you find the greatest experience in the mountain world.

Here we provide the answers to the most commonly asked questions.

All STF facilities are not bookable online yet, but we work constantly to increase the number of accommodations bookable online.
In the very far north of Sweden, north of the Arctic Circle. At Nuolja in Abisko you can see the midnight sun between 27 May and 18 July.
Yes, of course! Make short trips of a varied nature so that they don’t get tired. It can take half a day before they’ve finished playing beside a stream - so take it slowly. A good idea with young children is to have a base (tent or mountain cabin) from which to make trips, so you don’t have to carry too much.
Yes. According to the Rights of Public Access dogs must be kept on a leash from 1 March-20 August. Animal life is at its most sensitive to disturbance just then from even the most peaceful pet dog. Outside these times you must keep close watch over your dog, so that it doesn’t scare the wildlife. Special rules apply, according to the Nature Conservation Act, when taking your dog into a national park area. These rules can be found on the website for the respective county’s administration committee (länsstyrelse). For Norrbotten you can find the information at www.fjallen.nu
The Nature Conservation Authority is responsible for the public pathway system. In Norrland’s county they’re maintained by the county’s administration committee (länsstyrelse). Upkeep of local pathways is the responsibility of a local-authority leader.
No, you may not. It is, however, possible to purchase a fishing permit for a large number of lakes and stretches of water. Several of our mountain stations and mountain cabins sell these fishing permits. A county’s administrative committee (länsstyrelse) has information about its permitted waters.
Yes - there’s nothing better! The water should be running and clear. You can even drink the lake water in the mountains.
The season starts at midsummer and keeps on through into September. High season is between about 20 July and 10 August. There are a lot of people in the cabins then, and in some places it can get a bit crowded. Winter season begins at New Year. Most mountain stations, however, open in February and remain open until the beginning of May. Mountain cabins open in late February/early March and are open until the beginning of May.
Contact our Customer Services by phone (+46 8 463 2270) or e-mail (medlemskap@stfturist.se) and they will send a new card for a fee of SEK 50.
Membership is valid for 12 months from the date of payment.
No, membership is personal and everyone (older than 5 years) must possess a membership card for the member’s price to be valid.
Yes, all children older than five (those born in 2010 or earlier) must have their own membership card.
Yes. The family membership is valid for a maximum of two adults living in the same household, with an unlimited number of children and young people who also live there.
Adults receive a SEK 50 discount per night when staying at our hostels. Adults and young people receive a SEK 100 discount at our mountain stations and mountain cabins. There are also many other inspiring offers, benefits and discounts. You will also receive our prize-winning magazine Turist. But please note that all publications are in Swedish.
Turist is published six times a year. Note that all publications are in Swedish.
The reason might be:

  • The chosen accomodation is fully booked, there is no availability.

  • The accommodation might not have all their availability online. Please contact the accommodation directly by phone or email

  • The accommodation might be closed for the season

  • Onlinebooking is not possible after 18.00 the day before arrival

Yes, you can. If you choose to camp by one of STF’s mountain cabins or mountain stations there’s a service charge, for which you get access to the services the cabin or station provides. You will find more information here
At STF hostels, children stay free of charge until the year they become two years old. This applies as long as they do not occupy a bed of their own.
Full payment is made at the time of booking. When booking, give the credit card number from which you want the payment to be charged. We will send a confirmation by e-mail when the payment has been completed. All prices are shown and debited in Swedish krona (SEK).
The following cards are accepted for payment: Visa and Mastercard.
Cancellation, or change of booking, can be carried out by telephone to STF Customer Service +46 8 463 2270, Monday-Friday 9.00 am-4.00 pm CET (not public holidays).

Cancellation or change of booking for a mountain-based booking can be carried out by telephone to STF Fjällbokningen +46 10 190 2360, Monday-Friday 9.00 am-5.00 pm CET and Saturday-Sunday 9.00 am-3.00 pm (not public holidays).

All cancellations and change of booking are subject to our terms and conditions. For cancellation outside these hours, always contact the accommodation directly.
Reimbursements of amounts paid will be made to your credit card within 3-7 days.
Cancellations can be made by using the following link and log in by entering the booking number and email address.

Cancellation, or change of booking, can be carried out by telephone to STF Customer Service +46 8 463 2270, Monday-Friday 9.00 am-4.00 pm CET (not public holidays).

Cancellation or change of booking for a mountain-based booking can be carried out by telephone to STF Fjällbokningen +46 10 190 2360, Monday-Friday 9.00 am-5.00 pm CET and Saturday-Sunday 9.00 am-3.00 pm (not public holidays). All cancellations and change of booking are subject to our terms and conditions.

For cancellation outside these hours, always contact the accommodation directly.
Accommodation (separate rooms and beds in a dormitory) that is cancelled later than 7 Days or after 6.00 pm on the day before arrival is charged at 100% of the total booking price.

Other arrangements, packages and activities:

  • cancelled 29-15 days before arrival are charged at 25% of the total booking price.

  • cancelled 14-8 days before arrival are charged at 50% of the total booking price.

  • cancelled 7 days or later before arrival are charged at 100% of the total booking price.

It is not possible to make group bookings online. Please contact the hostel/ mountain station directly. N.B. that children’s price does not apply for groups.
The photographer who took a photograph owns the rights to it, and thus the photographs here may not be used without permission.
A cookie is a small file that a website stores on your computer when you visit it. All cookies used by svenskaturistforeningen.se are used to simplify your experience as user. If you do not want the website to store cookies on your computer, you can change the settings in your web browser such that it does not permit cookies.
You will find the timetables and more useful information here
You can pay for accommodation, a package or an activity in several ways, such as by debit or credit card over the telephone, or at the svenskaturistforeningen.se website by debit or credit card or direct bank transfer. When booking through svenskaturistforeningen.se, it is possible to pay a deposit of 10% of the total amount, and then pay the remaining amount at least 30 days before arrival. If you book your experience fewer than 30 days before arrival, you must pay the total amount when booking.
Visit the website of the international hostelling organisation, Hostelling International at www.hihostels.com.
You have to cancel your reservation no later than 7 days before or alternatively 18.00 the night before arrival (depending on the facility) to not be charged for the first night. This also applies if you make a reservation on the day of arrival and then do not turn up at the hostel/hotel. Please look at the specific facility page for the current cancellation policy. If the facility has incurred expenses related to your specific booking , you are required to also pay these if cancellation is made after the date set for free cancellation.

Variations of our cancellation policy may occur. Always look in your reservation for specific booking details.
If you want to be sure of a place at the hostel, or require a certain type of room at the mountain station, we recommend that you book your accommodation in advance.
A number of hostels and mountain stations have rooms with a shower and a toilet. You can also find the information on each room description during your booking. At all of our hotels you will always have your own toilet and shower in the room.
Mountain stations and most hostels offer private rooms. In mountain cabins, however, you do share a room with other guests.
Yes. There are self-catering facilities at some hostels, mountain stations and mountain cabins. Most mountain cabins also have a small shop where you can buy the most necessary products.
Yes. At all STF’s mountain stations and mountain cabins, and at most hostels, you can pay with most commonly-accepted bank- and credit cards, e.g., VISA and Eurocard (not Diners and American Express). Those places that not accept credit cards states that on their homepages (under facilities) and in the publication “Discover Sweden”.
At many hostels this is fine, as long as you have a bottom-sheet with you. It is, however, up to the hostel’s warden to decide whether it’s OK or not. At mountain lodges and mountain cabins it’s not a problem.
Some of STF’s mountain stations and most hostels have sheets available for rent. If you’re staying in a mountain cabin, though, you must take your own sheets or sleeping bag.
At STF hostels, children stay free until the year they become two years old. This applies as long as they do not occupy a bed of their own. Three or four year old children pay the child member's price if the parents are members. Children who are not members pay 30 SEK extra per night.
No, but it does make it cheaper. You can pay for your membership on the spot at hostels, mountain stations and mountain cabins.
At hostels and mountain stations, yes, that’s fine. We don’t accept advance bookings at mountain cabins, but everyone is always welcome. The cabin wardens make sure that everyone has a place to sleep, even when it’s getting full. During peak-season weeks, at the end of July and beginning of August, this could mean a mattress on the floor. Usually there’s plenty of room. If you’re a group of ten or more people, it’s probably a good idea to let them know you’re coming.
Many hostels accept pets, and you can find this information on their webpages (under facilities) and in the “Discover Sweden” book. At some hostels you pay a charge for the pet’s accommodation. Pets are welcome free of charge at STF’s mountain stations and mountain cabins
Yes, in our mountain huts and stations but not at our hostels. A member of Hostelling International you pay members’ prices at all STF accommodations.
Of course! For members living outside of Sweden we have a post and package fee of 140 SEK for residents in Europe and 185 SEK for non-European residents. Do you know that a membership in your own country’s hostelling organisation is valid in Sweden as well? This can be less expensive and gives you the same discounts at our hostels.
No. STF doesn’t run distance learning courses any longer. The Mountain Safety Council has brought out a standard course for guides. You can find these at the website www.fjallsaker.nu. You’ll also find there the Council’s contact details, for advice on who currently runs courses.
In some of our mountain cabins you will be able to pay by credit card. For more information about which of the, please contact STF Fjällbokningen +46 10 190 2360, Monday-Friday 9.00 am-5.00 pm CET. Of course, we offer alternative solutions if you don't carry cash!

At our mountain stations in Abisko, Kebnekaise, Saltoluokta, Ritsem, Kvikkjokk, Storulvån, Helags, Vålådalen, Sylarna, Blåhammaren, Edsåsdalen, Ramundsberget and Grövelsjön, you can naturally pay by card.

You will find more information about payment at mountain cabins right here
Now you have the opportonity to prepay your accommodation in our cabins located of the beaten track. On each of the mountain cabins page on our website you can very easy prepay your accommodation in those cabins you want to visit.

It is not possible to book a place in our mountain cabins in advance so the prepayment is just a prepayment. If you have paid in advance for accommodation in an STF mountain cabin, you are guaranteed a place to sleep and a roof over your head. A place to sleep in our mountain cabins means either a normal bed or a comfortable mattress on the floor with a pillow and a blanket or duvet.

Payment in advance is valid for the mountain cabin you have booked, but in the event of unforeseen circumstances it is possible to use the prepayment for accommodation in another mountain cabin in association with the date that has been prepaid. Read more here
No. There’s relatively good coverage in the vicinity of the mountain stations, but don’t count on being contactable at all times. The further into the mountains you venture, the worse the coverage becomes.
Jämtland’s mountains (Jämtlandsfjällen), for example the so-called Jämtland’s Triangle (Storulvån, Sylarna, Blåhammaren), is suitable for beginners.
Maps of the mountains are available for purchase at the Lantmäteriet´s website or from good bookshops. At our mountainlodges you may buy maps for the surrounding area.
Yes, but parts of it are very stony.
In the cabin you will find a payment slip that you can take home and use to pay for your stay. You can also pay the money into the PlusGiro account PG 517-3, or BankGiro account BG 734-1522: with the payment you should include your name, which cabin you stayed at, and the date of your stay.
Yes, but only in emergencies. There is a safety room in some mountain cabins and mountain stations without any road connection.
You go first to Kebnekaise’s mountain station, 19 km from Nikkaluokta, a bus journey from Kiruna. Then you spend the night at the mountain station and set out with the STF guide to reach the summit. You ought to allow a couple of extra days - depending on the weather it might not be possible to make the trip some days. The hike to the summit is tough, but most people can make it with moderate effort.
Absolutely not. There are plenty of ways to enjoy Swedish mountain life without great hardship. Many people enjoy just walking or skiing in the vicinity of the mountain lodge or mountain cabin. Those planning to make longer excursions will, of course, feel better if they’re not completely out of shape.
Yes. STF’s mountain stations and most cabins have a good range of provisions for sale. You will find more information about food in the mountain cabins right here.
The truth is that there are many mosquitoes in the mountain but not more than you can find in places in the archipelago of Stockholm or in the woods in Skåne. It’s worst in late spring/early summer, in mountain birch forests and beside boggy areas. Later in the summer there are few mosquitoes - sometimes none! Up on the mountain where the wind almost always blows there are none or few mosquitoes.
Between 12 and 25 km. A good day's journey for most people.

STF’s Customer Service office

We will help you if you cant find the answer to your question

  • 08-463 22 70

    Mon - Fri 9am to 4pm CET

STF Mountain Booking office

Do you need any help with booking your accomodation or activity in the mountains?

  • 010-190 2360

    Weekdays 8am to 18pm CET