Colourfully dressed hikers in the woods

How can we help?

Here you can get help with matters that concern your membership of STF. We are also happy to help with advice about activities and accommodation, and to help you find the greatest experience in the mountain world.

Here we provide the answers to the most commonly asked questions.

All STF facilities are not bookable online yet, but we work constantly to increase the number of accommodations bookable online.
Yes, of course! Make short trips of a varied nature so that they don’t get tired. It can take half a day before they’ve finished playing beside a stream - so take it slowly. A good idea with young children is to have a base (tent or mountain cabin) from which to make trips, so you don’t have to carry too much.
Yes. According to the Rights of Public Access, dogs must be kept on a leash from 1 March - 20 August. Animal life is at its most sensitive to disturbance then, even if your dog is friendly and calm. Outside these times you must keep close watch over your dog, so that it doesn’t scare the wildlife. Special rules apply, according to the Nature Conservation Act, when taking your dog into nature reserves and national parks. These rules can be found on the website for each county’s administration committee (länsstyrelse).

Read more about hiking with dogs, or find information about the rules that apply in national parks.
The Nature Conservation Authority is responsible for the public pathway system. In Norrland’s county they’re maintained by the county’s administration committee (länsstyrelse). Upkeep of local pathways is the responsibility of a local-authority leader.
No, you may not. It is, however, possible to purchase a fishing permit for a large number of lakes and stretches of water. Several of our mountain stations and mountain cabins sell these fishing permits. A county’s administrative committee (länsstyrelse) has information about its permitted waters.
Yes - there’s nothing better! The water should be running and clear. You can even drink the lake water in the mountains.
The season starts at midsummer and keeps on through into September. High season is between about 20 July and 10 August. There are a lot of people in the cabins then, and in some places it can get a bit crowded. Winter season begins at New Year. Most mountain stations, however, open in February and remain open until the beginning of May. Mountain cabins open in late February/early March and are open until the beginning of May.
Download the app "STF" and you can easily download your membership card to your smartphone.

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Otherwise, you can contact our Customer Services by phone (+46 8 463 2270) or e-mail (medlemskap@stfturist.se) and they will send a new card for a fee of SEK 50.
Membership is valid for 12 months from the date of payment.
No, membership is personal and everyone (older than 5 years) must possess a membership card for the member’s price to be valid.
Yes, all children older than five (those born in 2013 or earlier) must have their own membership card.
Yes. The family membership is valid for a maximum of two adults living in the same household, with an unlimited number of children and young people who also live there.
Adults receive a SEK 50 discount per night when staying at our hostels. Adults and young people receive a SEK 100 discount at our mountain stations and mountain cabins. There are also many other inspiring offers, benefits and discounts. You will also receive our prize-winning magazine Turist. But please note that all publications are in Swedish.
Turist is published six times a year. Note that all publications are in Swedish.
The reason might be:

  • The chosen accomodation is fully booked, there is no availability.

  • The accommodation might not have all their availability online. Please contact the accommodation directly by phone or email

  • The accommodation might be closed for the season

  • Online booking is not possible after 18.00 the day before arrival

In the very far north of Sweden, north of the Arctic Circle. At Nuolja in Abisko you can see the midnight sun between 27 May and 18 July.
At STF hostels, children stay free of charge until the year they become two years old. This applies as long as they do not occupy a bed of their own.
Full payment is made at the time of booking. When booking, give the credit card number from which you want the payment to be charged. We will send a confirmation by e-mail when the payment has been completed. All prices are shown and debited in Swedish krona (SEK).
The following cards are accepted for payment: Visa and Mastercard.
Cancellation, or change of booking, can be carried out by telephone to STF Customer Service +46 8 463 2270, Monday-Friday 9.00 am-4.00 pm CET (not public holidays).

Cancellation or change of booking for a mountain-based booking can be carried out by telephone to STF Mountain Booking +46 10 190 2360, Monday-Friday 9.00 am-12.00 pm (october-december) and 9.00 am - 2 pm (january - september) CET and Saturday-Sunday 9.00 am-3.00 pm (not public holidays).

All cancellations and change of booking are subject to our terms and conditions. For cancellation outside these hours, always contact the accommodation directly.
Reimbursements of amounts paid will be made to your credit card within 3-7 days.
Cancellations can be made through My booking. Log in by entering your e-mail address and password, which can be found in your booking confirmation.

Cancel or change your booking by contacting Customer Service on +46 8 463 21 00, Monday-Friday, or e-mail kundservice@stfturist.se. To cancel or to manage your booking in: Abisko, Blåhammaren, Grövelsjön, Helags, Kebnekaise, Saltoluokta, Storulvån, Sylarna and STF mountain cabins, contact the booking department on +46 10 190 2360,  Monday-Friday, or e-mail bokningen@stfturist.se.

Changes to bookings cost SEK 100 per booking. Kindly have your confirmation code and credit/debit card handy. If you modify your arrival or departure date, this will be considered a cancellation.

Terms and conditions for specific accommodations can be found in your booking confirmation. Read all terms and conditions.

It is not possible to make group bookings online. Please contact the hostel/ mountain station directly. N.B. that children’s price does not apply for groups.
The photographer who took a photograph owns the rights to it, and thus the photographs here may not be used without permission.
A cookie is a small file that a website stores on your computer when you visit it. All cookies used by svenskaturistforeningen.se are used to simplify your experience as user.
If you do not want the website to store cookies on your computer, you can change the settings in your web browser such that it does not permit cookies. Here you can read more about cookies.
You will find the timetables and more useful information here
You can pay for accommodation, a package or an activity in several ways, such as by debit or credit card over the telephone, or at the svenskaturistforeningen.se website by debit or credit card or direct bank transfer. When booking through svenskaturistforeningen.se, it is possible to pay a deposit of 10% of the total amount, and then pay the remaining amount at least 30 days before arrival. If you book your experience fewer than 30 days before arrival, you must pay the total amount when booking.
You find all information about how we process personal data here. Information includes STF's privacy policy and data protection policy, as well as your rights in relation to these.
No. STF doesn’t run distance learning courses any longer. The Mountain Safety Council has brought out a standard course for guides. You can find these at the website www.fjallsaker.nu. You’ll also find there the Council’s contact details, for advice on who currently runs courses.
You have to cancel your reservation no later than 7 days before or alternatively 18.00 the night before arrival (depending on the facility) to not be charged for the first night. This also applies if you make a reservation on the day of arrival and then do not turn up at the hostel/hotel. Please look at the specific facility page for the current cancellation policy. If the facility has incurred expenses related to your specific booking , you are required to also pay these if cancellation is made after the date set for free cancellation.

Variations of our cancellation policy may occur. Always look in your reservation for specific booking details.
Yes, to guarantee that you can stay at your chosen accommodation, you have to book in advance.

The difference in the mountain cabins is that you can not pre-book a specific room or bed. However, you can pre-pay for an unspecified sleeping place here. At our mountain cabins you are guaranteed a place to sleep. This means you always get an unspecified sleeping place, a mattress on the floor, or a regular bed. Quilts, pillows and blankets are given for both sleeping options.
A number of hostels and mountain stations have rooms with a shower and a toilet. You can also find the information on each room description during your booking. At all of our hotels you will always have your own toilet and shower in the room.
Mountain stations and most hostels offer private rooms. In mountain cabins, however, you do share a room with other guests.
Yes. There are self-catering facilities at some hostels, mountain stations and mountain cabins. Most mountain cabins also have a small shop where you can buy the most necessary products.
Yes. Most of STF’s accommodations accept the most common debit and credit cards, such as VISA and Eurocard (not Diners and American Express). Places that do not accept card payments state this on their pages (under "Overview").

Some mountain cabins do not accept card payments. Please read more about payment at mountain cabins.
At many hostels this is fine, as long as you have a bottom-sheet with you. It is, however, up to the hostel’s warden to decide whether it’s OK or not. At mountain lodges and mountain cabins it’s not a problem.
Some of STF’s mountain stations and most hostels have sheets available for rent. If you’re staying in a mountain cabin, though, you must take your own sheets or sleeping bag.
At STF hostels, children stay free until the year they become two years old. This applies as long as they do not occupy a bed of their own. Three or four year old children pay the child member's price if the parents are members. Children who are not members pay 30 SEK extra per night.
No, you don't have to be a member, but it does make it cheaper to stay with us. You can easily become a member through the website, or pay for your membership directly at the accommodation.
Many hostels have dog/pet friendly rooms and you can find this information on their websites (under "Facilities and Services"). Some hostels charge extra for the pet’s accommodation. Pets are welcome free of charge at STF’s mountain stations and mountain cabins, however these rooms are subject to availability.
Yes, in our mountain huts and stations but not at our hostels. A member of Hostelling International you pay members’ prices at all STF accommodations.
Visit the website of the international hostelling organisation, Hostelling International at www.hihostels.com.
Of course! For members living outside of Sweden we have a post and package fee of 140 SEK for residents in Europe and 185 SEK for non-European residents. Do you know that a membership in your own country’s hostelling organisation is valid in Sweden as well? This can be less expensive and gives you the same discounts at our hostels.
You can pay by debit och credit card at our mountain stations in Abisko, Kebnekaise, Saltoluokta, Ritsem, Kvikkjokk, Storulvån, Helags, Vålådalen, Sylarna, Blåhammaren, Edsåsdalen, Ramundberget and Grövelsjön.

In some of our mountain cabins you can pay by card. For more information about which ones can accept card payments, please contact STF Fjällbokningen +46 10 190 2360, Monday-Friday 9:00 am - 12:00 pm (October-December) and 9:00 am - 2 pm (January - September) CET. Of course, we offer alternative solutions if you don't carry cash.

You can read more about payment at mountain cabins here.
You can pre-pay an unspecified place to sleep in our mountain cabins. An unspecified bed means either a regular bed or a comfortable mattress on the floor. Quilts, pillows and blankets are given for both sleeping options. You need to bring your own bed linen (or a sleeping bag). The advance payment is valid for your chosen mountain cabin. However, in the event of unforeseen circumstances it is possible to stay in other mountain cabins during the pre-paid dates.

Read more about staying at STF's mountain cabins.
No. There’s relatively good coverage in the vicinity of the mountain stations, but don’t count on being contactable at all times. The further into the mountains you venture, the worse the coverage becomes.
Jämtlands mountains (Jämtlandsfjällen), for example the so-called Jämtland Triangle (Storulvån, Sylarna, Blåhammaren), is suitable for beginners.
Maps of the mountains are available for purchase at Lantmäteriet´s website or from good bookshops. At our mountain stations you can buy maps of the surrounding area.
Yes, but parts of it is very rocky.
In the cabin you will find a payment slip that you can take home and use to pay for your stay. You can also pay the money into the BankGiro account BG 5313-0225. With the payment you should include your name, which cabin you stayed at, and the date of your stay.
Yes, but only in emergencies. There is a safety room in some mountain cabins and mountain stations without any road connection.
You go first to Kebnekaise’s mountain station, 19 km from Nikkaluokta, a bus journey from Kiruna. Then you spend the night at the mountain station and set out with the STF guide to reach the summit. You ought to allow a couple of extra days - depending on the weather it might not be possible to make the trip some days. The hike to the summit is tough, but most people can make it with moderate effort.
Absolutely not. There are plenty of ways to enjoy Swedish mountain life without great hardship. Many people enjoy just walking or skiing in the vicinity of the mountain lodge or mountain cabin. Those planning to make longer excursions will, of course, feel better if they’re not completely out of shape.
Yes. STF’s mountain stations and most cabins have a good range of provisions for sale. You will find more information about food in the mountain cabins right here.
It is true that there are mosquitoes, but no more than you will find in the archipelago of Stockholm or in the woods in Skåne. There are more mosquitoes in late spring/early summer, in mountain birch forests and near bog areas. Later in the summer there are few mosquitoes - sometimes none! Up on the mountain where the wind almost always blows, there are next to no mosquitoes.
Between 12 and 25 km. A good day's journey for most people.
Yes, you can. If you choose to camp by one of STF’s mountain cabins or mountain stations there’s a service charge, for which you get access to the services the cabin or station provides. Read more information here.

Customer Service office

We will help you if you cant find the answer to your question

  • +46 84 63 21 00

    Mon - Fri 9am to 4pm CET

STF Mountain Booking office

Do you need any help with booking your accomodation or activity in the mountains?

  • +46 10 190 2360

    Mon - Fri h 9-12

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